I was given a wave for my 21st birthday (7 years ago) and it had been in pretty much constant use, the knife mechanisms had given way (don't ever try to cut through a motorbike helmet with one) and I'd broken 3 of the screwdrivers.  A few weeks ago I finally managed to get my thumb out and send it back to Leatherman, told them what was wrong.  Within a few days I had a letter back saying they were sending it back to the states for assessment, expect it back within 3 weeks.

Last week the knife was returned, or rather a knife was returned, brand new design, new leather case with a covering note saying that as per the warranty they had replaced the knife with the new wave as my one was no longer made, no quibble no worries just a new knife and case through the post.

Cracking service and thanks Leathermans.

Matt