I've had a Softie 3 Merlin sleeping bag (fine summer bag) for just over two years, not used a lot and the zip has some what gone west, I decided to email them about having it repaired, five/tem minutes later I receive a reply "Send it to us and we'll repair it free of charge". Well done Snugpak!
Funny, I tried contacting Snugpak via e-mail three times regarding there sleeping bags. never got a reply!
Ended up buying a chrysalis autumn on spec online that had a comport rating of -5 C way too cold even at +6 C, I never sleep clothed. The bag has almost no loft. After phoning 10 different shops I finally managed to find a shop that sold the same Snugpak sleeping bags. After doing a mental comparison with the loft the one in the shop appears to have a grater loft than mine. I have also now managed to get hold of Snugpak's outdoor catalogue with says that there comport rating are based on wearing thermal base layer or PJ's , which in my view is a bit misleading. If you look at the Snugpak web site there is no mention that you need to be clothed. There is a pdf catalogue at www.snugpakusa. with this information.
There is not doubt that the materials and manufacturing quality of Snugpak sleeping bag are probably the best in the world, even if the style of they designs are a bit dated compared to other sleeping bag manufactured such as Mammut, Mountain Hardware and Marmot. which make bags of a better shape. There are loads of companies that manufacture sleeping bag, but there are only a few that are any good.
Sorry to here you have been having some problems with our email, we have identified the problem and it has now being fixed. In the meantime if yourself or anyone else needs to get in touch, you may contact us direct on softie@snugpak.com
Man I love my snugpaks—nealy froze my nads off on top of Helvellyn having mistakenly read low temperature rating as "low comfort", when it seems nearer "survival". That said, I pitched on the crest in a bivvi bag and a three quarter mat, so my lower legs froze anyway and i managed to catch updraft from two sides. And I survived.
Got a Hawk 9 Softie now for the cold weather stuff and its is fantastic.
Can you just bung a Merlin in the wash? It doesn't have much loft to lose, but I would hate to stuff up the reflectatherm.
http://www.snugpak.com/forum/I am pretty sure that question must have come up on their own forum quite a bit. I must admit that I have kept my bag so clean that I have yet to cross that particular bridge. I am sure though there were full washing instructions on the bag's card tags covering the eventuality; but I cannot recall right now where I put that sadly. I know I kept it though, as I tend to keep all that sort of stuff usually, someplace.
I am pretty sure that question must have come up on their own forum quite a bit. I must admit that I have kept my bag so clean that I have yet to cross that particular bridge. I am sure though there were full washing instructions on the bag's card tags covering the eventuality; but I cannot recall right now where I put that sadly. I know I kept it though, as I tend to keep all that sort of stuff usually, someplace.
