**Use caution with the Outdoor Gear Shop at Homebarn** I'm sure that this shop has had a lot of happy customers, but unfortunately I am not one of them. I purchased a jacket for my partner for Christmas and spoke to the staff about it to check I was buying an appropriate item. They did not tell me about their returns policy, even though I was buying when the 14-day return policy period would run out on boxing day. I contacted them on Christmas eve, when I noticed the policy, and asked if my partner should try on the jacket then instead. The man I spoke with (not the boss) said to get in touch straight after Christmas and it should be alright. I got in touch on the first day the post office was open again after Christmas when my partner had tried on the jacket and found it was too small, but the boss was not there. I spoke with him the next day (today) and he said it was too late and they could issue me only with a credit note, not a refund. (They did not have the jacket in the next size up). Not only this, but he said this in a severe, unfriendly manner. He told me the Outdoor Gear Shop was not a Christmas present shop and, when I said I didn't know what I was going to do now, he told me I would have to work that one out myself. So my partner has no Christmas present and I feel unhappy with the service I received. I understand this is partly my fault, but I think they should have handled the situation better.
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