Gear

I paid these people on 1st January for some Montane pants which I haven't received. Several emails remain unanswered. Their site claims they've had postal problems, but I'm receiving goods bought after my Walkhigh order.

I'm going to send a time of the essence letter and sue for the return of my payment if they don't deliver. 

Anyone know if they are in trouble  or are still in business? Anyone waiting over three weeks for their stuff?

from their front page:

CUSTOMER SERVICE ANNOUNCEMENT: UPDATED JAN 6 2011

All new orders are being processed normally and the majority are leaving us same day although there are inevitably some that may take a little longer depending on stock availability. We will get in touch should there be any significant pre-dispatch delay or queries.

Have you tried phoning them? 0800 970 9130

Read on! They say:

" As a result of the postal delays we are receiving a very large number of calls requesting the whereabouts of parcels. Our answer-phone system is unable to cope with this high demand so you may receive an answer message box full response if you try to call."

Bit worrying that...

Or maybe a quote from Braveheart is more appropriate:

"Don't change the subject and just answer the F...ing question"

After I think 30 days, according to the distance selling regulations, if the goods you have ordered have not arrived you may cancel the order and the company must refund you within a specified time.

I assume you paid by credit card or Visa debit card therefore you should get a refund from them is all else fails,

Walkhigh is not honest.  The message excuse on their website has been there in various forms since September and various people have been waiting on their goods since then (though a minority have received goods after lengthy delays).  Amazon is on to them (as they're a Seller for Amazon) and so are some of their suppliers (i.e. Montane).  I strongly advise people not to order from them and if it's too late then start a CC fund retrievel process now.  I ordered in November and got my money back on 30th December but only because I made their life a living hell - others are still waiting. BTW they don't answer calls or return emails but they are still trading (though they're late with their IR return which is often a sign of possibly being about to go under).  Good luck.