My first time posting so be interesting to see how this works.
About 4 weeks ago, I had an incident with a coleman gas cannister, basically as I was unscrewing the burner, the seal broke and the ALL the gas escaped. Thankfully, I was outside the tent and was actually packing to return home.
Anyhow, I took some photos and disposed of the can (in the campsite recycling) as I didnt want further gas to potentially escape in the car.
I contacted Coleman and sent the photos, explaining the events, and the fact that I have used their products for nearly 30 years, I had the original Peak when it first came out, also this was a brand new 500 can
after 3 weeks, I hadnt heard, so I dropped a friendly line.
This is not at all a good performance by Coleman, but your "contract" is actually with the place you bought the gas. If the retailer is any good they should (in fact legally are obliged to) replace the gas or refund you, and also take up the matter with Coleman.
Guy, you're right, but sometimes it's easier to go direct to the manufacturer or their distributor to solve a problem. I've had excellent service and immediate replacements from MSR, Drinksafe, Paramo and Camelbak.
On the other hand, I had a dismal response from Teva but they were bailed out by their retailers Ellis Brigham and Wiggle who were great. I've since bought Keen instead, despite their truly horrible advert on this site.
Guy, you are right, taking it back to the shop would be a good start- it was 200 miles away at the time
Eric, you are spot on with Paramo customer service- an excellent example, as are Oakley.
I have had several pairs of Teva's, but never a problem, but do feel quality has changed. Good to hear Brighams were good. Why should the shops bail manufacturers out., I suppose they can atleast use the threat that they wont stock the brand anymore, and as a customer, if a reasonably well know 'chain' doesnt stock a brand, I would ask myself why?
OK, it is only one day, but I havent even had a Read reciept yet. I wonder if Coleman know what e-mail is. I wish I had kept the canister, but didnt think it was wise to put in the car, just in case there was any gas left. I believe they are near Bristol - could have dropped it in.
they can click the email as to not return the read reciept btw. I recently spent a large sum on a 10 month old car but when I looked at it at home it was apparent it had not had the one job I asked them to do done (clean engine) mucky,so emailed Vauxiaul head office a polite mail with my small request not being done and got a groveling call off the salesman and car got a full inside and out valet today and curtoursy car foc. so it just goes to show that some companys care and some could not give two fooks once the sale was done. thanks for the heads up btw.
(I had a friend a school we called Diddy, cant remember why
Thanks, I am aware that the read receipt can be stopped.
In respect of your Vauxhall - Most Brands are hot on customer service, most will have some form of follow up, wether telephone call of form. I believe if a dealership doesnt hit a certain level of "Satisfied or Very Satisfied" some form of penalty is imposed. The same with the banks- But the poor branch staff are penalised for the rating.
One persons view of very satisfied is very different to the next person. Perhap the questions should be "were your expectations met"
However, at 7.56 this morning I received it the receipt.
but they were bailed out by their retailers Ellis Brigham and Wiggle who were great. I've since bought Keen instead, despite their truly horrible advert on this site.
