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Fantastic customer service!
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Its not often that I receive such excellent customer service from a company that I feel the need to shout about it but today Mountain Hardwear has surpassed my expectations and I feel the need to shout!

As you'll see from my review, we've had an ongoing problem with condensation in our Trango 2. This has got worse over the years to the point I finally decided to contact MHW to get their opinion. I contacted Peter Rostron directly who was really helpful and said they'd look at it if we'd send the inner in.

I did just that on Monday and was surprised to receive a brand new inner tent and pole on Wednesday along with a report outlining the fault. Door to door in two days - fantastic!

A big thanks to Peter, Mary and the returns team at MHW - keep up the fantastic work!

:)
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Now that's a bloody good example from MHW.




(BTW, one of the best thing MHW's customer service dept could do is make their products more affordable!)
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I have a trango 3.1.

I have been disappointed with the tent from the start. Tent is fiddley to pitch the flysheet looks like an after thought and rarely looks like it’s pitched properly. The flysheet is very floppy when wet, when I tensioned the flysheet I came back after a day on the hill to find a tear due to the tension. I carried out a field repair then a proper repair at home. I also find that moisture seeps through the groundsheet so had to buy a footprint which improved the situation, but in wet weather the water still seeps through.

Since then the flysheet has torn again with a large L shaped tear and the tent has started to leak, water running down the hooks on the inside then water dripping though the inner.

Two years ago in Cham we had a lot of rain, water was pooling up inside the tent getting my down sleeping bag and gear wet, not what you expect from a mountain tent. My mate’s £40 Argos tent seamed to fair better.

Last year I reproofed and resealed the seams on both the fly and groundsheet paying attention to the nylon tags on the hooks I have been in the tent for the last couple of weeks only to find the tent leaking again in a minor downpour, The last straw.

A 4 season mountain tent??? Now looking at a Hilliburg or Terra Nova

I have contacted MH but go no response.

Gary

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Well - for every one good review there is often one bad review:

http://www.trailspace.com/gear/mountain-hardwear/haven-2/review/17152/
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Gary have you looked at Force Ten?

Likes of the Baltoro / Vortex / Spindrift

Regards

John

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I'm amazed at the number of people on these forums who own Trangos - which are pretty heavy tough buggers built for serious alpine use. Have we just got a large number of serious alpinists here? Cuz it's a pretty bloody rare situation in the UK where you actually need a Trango, particularly given that the weight is such that if didn't have to have a Trango, you surely wouldn't want one.

 ?


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