Whilst I've never used them, Peglers seem to have a good reputation for customer service in their shops, so I'm surprised by this report. But cock-ups do happen.
> No reply, but ordered anyway. Since then I've received no information on the order despite two emails. Nothing.
Has your credit card been charged for the order?
Did you receive an order confirmation? Do they have your correct email address?
Does it look like Peglers have a proper e-commerce solution in place, or do you think they process such orders by hand?
The lack of response to email is poor, but not that unusual in companies that haven't really got the hang of e-commerce.
It's also pretty poor if they've taken an order for something that is not in stock, and haven't let you know that it's not in stock, and what they plan to do about it. Again, having a limited e-commerce solution that isn't integrated into real-time stock control is not unusual, but it would be usual to inform the customer ASAP (next day) if the order cannot be fulfilled.
> The webpage is a shock and there is nowhere to sign in to check orders.
I have ordered many things from websites without any means of tracking orders once placed (but I've always received an email order confirmation). Whilst it would be a nice feature of a complete e-commerce solution, I'd say that it's not uncommon at all for not have such a system.
Don't start wasting the Police's time with this. Or even your credit card company's. Ring them or write to them and ask them what's going on. Most likely, your order has somehow fallen down the cracks.
01903 883375
Hope you get it sorted ASAP.
