repairing macpac gemini straps & back struts
got an old macpac Gemini & the shoulder strap slides have broken wherer they attach ti the back struts & straps ripped while wearing it. Sent photos to 'official' repair place (scots repair) and they say they'll fix it for £30. Aren't macpacs guaranteed for life? Website appears to say so. So anyway, a) speak to macpac direct?B) worth getting it repaired? Is £30 a good price? C) are scottish mountain repair good?
is there a cheaper way of doing it?
As far as I know, Macpac sacks are guaranteed for life regarding faults arising due to manufacture or materials - NOT general wear and tear.
I've used Scottish Mountain Gear for repairs where they've received the item and assesed the problem prior to carrying out the repair. I'd speak to them first, pointing out the 'lifetime warranty', send them the sack, and hopefully they'll carry out the repair FOC.
I didn't go to the retailer as the sack was a couple of years old, I just went directly to SMG, explained the problem - they looked at it, agreed it was covered by the warranty and fixed it.
(it was a detached bungy cord btw)
mine lasted less than 3 years...
It will be replaced with an OMM
Only used in summer-ish - bit of scrambling is the worst its done. Seems like all the elastic pulls have just rotted where they connect to the bag. All the rest of the bag has worn well to be fair and I do actually like it lots... One side pocket has been cut off, the back pocket pulls both went last time out, so that's gonna be attacked with scissors before the next trip.
Best thing I can say is it's a lovely shade of orange!
My slides on my macpac pack busted in 1999, SMR happily replaced them under warranty then. Seems strange that they somehow exclude the slides from the warranty now. Did a good job, fortunately I was living in Edinburgh at the time so I could speak to them directly. They did some minor wear tear fixes at my expense, again good job.
The padding in the harness has recently completely disintegrated so I will try my luck again.
Yup, I've just had the same phone call with SMG (nice guy).
The plastic holding the straps to the metal bar on my 1990 MacPac Gemini has completely disintegrated. The broken bits are brittle and sticky. If this isn't a 'fault in the materials' as stated in the warranty then I don't know what is.
A plastic lasting 7-8 years(!) what a joke.The only plastic I have ever seen disintegrate like this is the recyclable plastic which is supposed to break down into pieces.
Don't think I'll be buying MacPac again.
Not even sure it's worth going to court over the matter as it's hard to pin down exactly who to serve the papers to.
Although if the MacPac stuff is still carrying the lifetime warranty label in the UK I might just give the trading standards people a call to see what they think of this.
Real shame as the materials (plastic or otherwise) on the rest of the item have really lasted well.
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