Is this normal?
I bought an OMM CIpher smock about 18 months ago. Been subject to a modest amount of normal use. Very happy with product, weight, waterproofing etc. But, it has started to delaminate in several patches on the back. I cannot fathom this. I haven't washed it, tumble-dried it, left it in strong sunlight for days on end etc. Could this be a fault in the manufacture? Anyone else had this problem?
Isn't this a slight weakness of Event if you don't wash it at all? iirc the wash suggestions for it have got quite aggressive now.
Still it doesn't sound great and might well be worth asking the shop where you got it.
Hadn't heard that. It's so clean I never thought about washign it. I am wary that reproofing never quite seems to be reach the same level of beading that the original garmet has. Have emailed the retailer....
I've heard of another incidence of this, which I suspect could be down to a rogue batch of fabric. Definitely worthwhile speaking to your retailer/OMM.
I have heard about this before and its eVents fault not OMM so it will get sent back to mamufacturer and it will be replaced.
Gore used to have this problem but its pretty rare these days bu they just replace the item instantly...
OM thread, the last poster had the same issue:-
He also posted the same comments here:-
and damage possibly from a rucksack hipbelt:-
....i'd be interested to hear how you get on Will.
Currently I am stuck wartching a game of email manufacturer-retailer tennis, which is a little tedious. I am fairly certain the damage is not due to 'trauma' (i.e. rubbing) as there are several patches of the delamination, and in places where rubbing wouldn't seem likely. Will post updates.
Finally (!) the shop emailed offering a credit note (for £150), but they don't have it in stock. I am not sure of my options, can I demand a refund so I can source elsewhere? To be honest I have not been impressed with either the shop or OMM and would be happier going elsewhere anyway.
The Sale of Goods Act states you can opt for, a refund, a replacement, a repair or a credit note.
But you may be on a sticky wicket to argue for your 'rights' after 18 months, when the retailer could reduce the compensation by an amount equivalent to the usage you have had based on the expected life of the item,
Well I guess that's fair enough - I managed to use it half a dozen times before it failed.
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