Very Well Done Suunto

Hello All,

I thought i would let you all no what great customer service i had from suunto. One of the buttons on my watch started to fail i contacted suunto they said to sent it back to them all free of charge though D.H.L.

One week later the door bell rang it was D.H.L suunto replaced the watch no questions asked.

Well done suunto.

good stuff...

do you think they fix knees?

Hi John,

Mine need fixing too! maybe we could get a discount for two pairs?

Hi,

Is there any chance you can PM me with the contact details - the bezel from the front of mine seems to have gone walkies - have not had much luck with getting in touch.

Thanks in advance...

Hi Si,

Try this link here all i did is to follow each screen!

http://www.suunto.com/suunto/main/article_1column.jsp?CONTENT%3C%3Ecnt_id=10134198673959291&FOLDER%3C%3Efolder_id=1408474395903546

You're not the only one. Suunto do have good customer service, but gosh, it must be costing them a huge amount of money because the return rate on those Cores is absolutely astronomical, just through the roof. It's getting to the point where I feel very uncomfortable selling them, Suunto have just not thought the design through. All types of failures.

A real shame, particularly as the Vectors were so reliable and solid for so many years, and the T series seems to work fine too. But don't ever buy an X10. A total crock of shit, the design is terrible.

Oh yeah, and after massive failure on the Cores, what do Suunto do next? A limited edition Core, the Core Extreme! For even more money and probably even more design flaws! Nice one, people.

<facepalm>

I have to disagree I think there customer service is rubbish just spent 15 mins on hold then gave up.

95 euros to fix my vector  or 35 euros to have it returned un-fixed its just a con I don't mind paying a reasonable amount to have it fixed but at the current exchange rate its nearly £85, its not as if it was damaged you would think it would last longer than 3.5 years.

Then to want 35 euros to return my property to me its just not on.

It would not be a problem if they were upfront aobut the cost of repair, I also think that a £150 watch  should last longer than 3.5 years but I suppose that the way of world made to a specifcation not to last.

Anyway its the last Suunto product I ever buy and I would not recommend them to anybody.

Send them a stamped addressed padded envelope, tell them to stick it in a post it to you. Even if the postage isn't sufficient, when it arrives at your home you get to decide if you want to pay the extra or not to royal mail which would probably work out a lot less than they want from you in postage fees which I agree with Ricvhard €35 is ridiculous for postage for what is a wristwatch I believe for mountaineers with altitude data etc?

Bedouin, I still have a MiniDisc I've not yet moved with the times but I am very happy with it especially the sound quality which I believe to be a lot better than MP3. Regarding Sony customer service, I have been disappointed with them in the past but with my MiniDisc they have been great.

I needed a new internal battery for it a few years ago but one of the only couple of suppliers in the UK for that part were asking some ridiculous price like £50 for it. I complained to Sony UK about it and they were brilliant. They said even though they have it listed at a similar price they said to me to just post them a cheque for £10 and they would send me one. Bargain. It's still going great and I use it nearly every day.

For me the MD is modern tech considering I didn't really ever buy a CD player, I just use the ones in computers. I only have a small CD collection probably not even halfway through double figures. I still have thousands of vinyl records though. I love the analogue sound you get from Vinyl and also a Donly B cassette tape, you just can't beat it IMHO. As far as Digital stuff goes I think the Sony Atrac system is hard to beat, I've not really been that impressed with the quality of MP3s to change to iPod or similar and I don't think it would be as good for mixed music but more a library of individual tracks or albums of individual tracks? Also don't think the headphones are very good.

I don't like the sound of Buffalo man's experience with Sunto. That sucks.  What exactly is the usp of the sunto watches? Have any of you considered Tissot instead? Are they any good?