Having problems with this retailer
My husband is having trouble with this retailer. He ordered an item which hasn't arrived. 15 days and counting. He has emailed 3 times and attempted to phone but only gets a full message machine.
Does anyone else have problems or know anything about this retailer??
Looks bad and I thought I should raise an alert.
Did he order and pay for it online?
There are a lot of rogue websites trading who get away with taking your money and giving you nothing in return. One example is a company called Datakits who ripped off my partner in this respect although it seems they are no longer trading - so may Trading Standards were, eventually, able to get something done about them.
I'd get checking online about High Walk Mountaineering - you may be in for a shock!
You MUST make an effort to check out online retaillers credentials before buying online these days. Dodgy online traders get away with theft (that's basically what it is) and in my experience trading standards are absolutely useless at getting anything done about them.
Something needs to be done in law about these businesses, in reality, the law does very little to act against these criminals.
The fact that neither of you had the time to check out their ratings/reviews is probably just what they were hoping for. I hope you have better luck with a resolution than we had.
Online buyers beware!
I believe alot of these 'traders' are one-person-bands from the back bedroom type peeps - If they have an address or shop near coventry surely there is an om'er in the locality who would be prepared to ask for your cash back politely...or impolitely.
Being of an irregular size myself I too find it frustrating and difficult to find things which are of a good fit as by the time I get to them they're gone or the sale has finished which is why I always ring before making payment. Be thankful they - if they are rogues - haven't skimmed your card details as happened to me in of all places Heathrow a few years back!
The international phone number given, is a Kenilworth/Leamington/Warwick dialing code.
For general help with dialing codes, try the [b]BT Dialling Code Finder[/b].
You should take your complaint to Trading Standards.
no problem Cath,
will let you know later
So, you do have a few options and a few things to note on top of the above:
Please note, not all Trading Standards offices have the same resources as others, it depends on the area you live in. Trading Standards have no enforcement powers, which is a common misconception. You might have to be patient and "play the game" of waiting for the various time triggers to be exceeded. Normally a formal registered letter informing the seller of intent with a time frame to respond normally does the trick but not always. I hope the above is useful if not entirely what you want to hear
no problem, I hope you get a result. The main thing is that you have done all the right things and you'll have to see if they refund within 30days. I would still recommend sending a letter by registered post in addition to the email.
Let us know how you get on
I had a slightly different problem with a company last year, in the end I resorted to the 'Distance Selling Regulations'
Every letter sent was saved on my computer together with every e-mail. I sent an e-mail and letter at regular intervals basically telling them they had x amount of days remaining to issue a refund prior to my taking action through the small claims court. With about 3 days remaining of the 30 day period they contacted me to say they would issue a refund within the next 7 days, I simply replied and informed them they had 3 days left before I took court action. They issued the refund on the 30th day.
Just keep hammering away at them and be prepared to take the matter to court if need be, chances are they'll hope you're bluffing so if the worst comes to the worst surprise them.
edit, I'm pretty sure you must inform them in writing, make sure it's Recorded Delivery as Dave says.
You may be interested to know that I have been in contact with Rab who inform me that they ceased trading with Walkhigh just after Christmas due to terrible feedback and payment problems. They intend to start legal procedings to get the Rab logo removed from the site and also to get any reference to their goods being available through Walkhigh removed as well. I did a dummy purchasing run today and note that Walkhigh was prepared to sell me a non-existant Rab item and to take my money. This is now the tenth month of taking money without despatching, refunding or communicating in any way. What a shame that innocent shoppers are still being stung.
Walk High Mountaineering say on their website,
"We don't have hundreds of staff - sometimes that means we can't get to your call immediately but you'll never have to wait in a telephone queue or speak to a machine (except to leave your phone number) and because we love the same things you do, we'll understand what you're asking for.
We need you to come back again and again - so our service is second to none."
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