Kelvin - funny you should mention that. I was going to update this thread with the latest in my dealings with both TN and F&T once the issue had been resolved, but I'll give an interim update.
Forum members advised me my bent pole end was a fault (I can't help chuckling while I type that, but I emphasise I am talking about the tent!) so I rang TN and got confirmation of that but they said I'd have to deal directly with F&T. I'm always dubious about online retailers that don't have a phone number for after-sales issues, but I e-mailed them (F&T).
I gave it 24 hours (prob not long enough with hindsight, but I'm impatient that way!) and when they hadn't answered, I rang TN again and explained I needed to use the tent soon, was there really nothing they could do, considering the retailer was going to have to come back to them anyway. They agreed I could just send the pole in on its own, which I duly did and incurred costs of nearly £9 in doing so between the postage costs and a reinforced cardboard tube from the PO to send it in.
Slightly disgruntled, I rang F&T and they quickly told me they'd refund all these costs in full if I sent them the PO receipt and that of the original tent purchase. That has now reached my credit card and they let me know by e-mail. Top customer service in my opinion from F&T.
Meantime, I rang TN today who told me they are behind with customer service issues, though one woman is on the case, would said she'd chase the package and get back to me tomorrow, 7th July. So we'll see!
Wierd thing is, this bend pole end does not look as if it has been strained or damaged; it's just not straight which TN and forum members said it should be.
I'll update you on the TN issue if they ring me tomorrow as they said they would.
BLZ