Has anyone else had poor service with the above company? I thought they had a good reputation but I'm having problems.
I ordered a small knife from there as a birthday present on the 8th march and should have had it delivered in 4 - 7 days (a week early for the birthday). It has never turned up and so far they haven't responded to any of the three emails I have sent. Unfortunately there is no phone number to call but there is a postal address.
I think that next week I will be contacting my credit card company and writing to swisstool as I have had to buy the knife from somewhere else and now require a refund.
There is a phone number in this thread on BB
Used them twice with no problems.
Excellent range, good prices and genuine products.
Just to update this, I got back from a weekend away and found the knife waiting for us. Still no response from the company to my emails, and there's no postae date on the package so I don't know if my order was overlooked or there has been delayed postage. Guess I was just unlucky.
The good news is we have a 'spare' swiss army knife now and I do have a soft spot for them...
Why would you have a soft spot for a company that messes you around and forces you to spend double buying an extra knife?
Something doesn't add up here
Include a little history in your walks. Pecsaetan - Ancient Derbyshire, Staffordshire and South Yorkshire - http://pecsaetan.weebly.com/
Conmerchants!! Paid for goods, never arrived, no reply to emails, company address is a Tesco Express!!
I did read the many negative reviews about swisstool.co.uk but decided to risk a small order anyway.My order arrived promptly, despite it being close to Christmas, and was exactly correct so I have no complaints about the company.I know this doesn't negate the bad experiences other people have had but I wanted to balance things out a bit with my positive experience.
i ordered a knife to be engraved on the 11th dec , no delivery, sent 4 emails, no reply, contacted my bank ,they are now investigating,i think they are a con
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