Make sure that you have the latest patch/version installed this is available from the Anquet website.
Alternatively You can always contact Anquet directly, try
support@anquet.co.uk
Or go to the website, register and read the FAQ.
I have been using the product since it came on the market. The guys are really helpful and will usually be able to fix the problem. Also If you would like to see something added to the product then drop them a line, they will add it to their "to do" list. Who knows it may figure in a later release.