I have found the phone number on Amazon for F&T customer services. I am number 17 in a queue. THis suggests I am not the only person who is disatisfied with the service or has a problem with their order.
The price in the sale is great I agree, but my expectation as a customer is that if the seller is offering that price and those terms then I can reasonably expect them to perform, they chose the price they offer, not me.
If they had a disclaimer saying "we can offer this price but this means the stock we show as available may not be and if its not we dont advertise this and we will allow you to order even though we dont have it and you wont know becuase even when we send you a confirmation to say we do we may be wrong and we might tell you 3 days later we cant fulfil, and whatsmore you cant have a phone number to call us to check the stock in advance before you order" then that would be fair enough.
Now I do know I will not have that expectation if I chose to order again.
I ordered on Sunday to take advantage of the extra 20% off. I ordered 2 pairs treking sandals. Yesterday 1 pair arrived with a catalogue and free mug I didnt want. When I checked my email F&T had sent a notice in the day saying the order for the othe pair is CANCELLED becuase they are out of stock.
The product style and size are still showing as available on F&T this morning ( Wednesday) and I am able to select and proceed to checkout. Why does the site show stock that is not available. Had I known the product was out of stock I would have ordered something else. Now I will have to re order and incur delivery again and not get 20% off. I wanted these sandals urgently.
There is no phone number on the site, what i want to do is call Customer services, check available stock, re-order and have my delivery waived due to the inconvenience and as a goodwill allow me 20% which I would haev had if the website had not been showing erroneous availability when I ordered. I dont want to email or write. I want a human and instant resolution.
F&T show a complete lack of customer service or respect.