A guy at customer service with the fantastic name of Sig Wiig. He's been pretty good, a bit slow to respond but seems to be willing to help (apart from trying to make me get an XCR jacket). I've let him know how much I've used the jacket and what kind of activity I do, now waiting for his response. I'll keep you posted.
Hi Jon, the jacket beads water initially but then water soaks through after a few minutes and you can wipe it off the inside of the jacket. I'm pretty sure this is a fault with a batch of Paclite material, and have told Arc'teryx that. I haven't washed it at all, it's been pretty lightly used - a bit of scrambling but no sliding down granite :o). I may send the bloke I'm dealing with the link to the Wasdale test and see what he says.... Actually they seem to have dropped the Sirrus SL from their range, so maybe that's why they are stalling at replacing it.
John - thanks, I did read the reviews by OM before I bought the jacket - in fact, it was one of the main reasons I did - and why I'm still sure it's the right jacket and I shouldn't need a full-on XCR.
Tom - many thanks. The store were excellent (US website), and have said to return the jacket to them if Arc'teryx wouldn't back their warranty. Arc'teryx have been OK so far, I'm just a bit taken aback by them seeming to think that a Paclite jacket advertised as 'storm protection' won't fullfill my needs. Sounds like they think Paclite is only showerproof, which seems to disagree with Gore's 'Guaranteed to keep you dry'...
Hi everyone, I need some help in dealing with Arc'teryx customer service - as I said on another thread, I bought one of these and was very happy with it until wearing it in reasonably heavy rain, whereupon it let water through the material (not the seams, definitely the Paclite).
I've contacted Arc'teryx customer service, and initially they said I could send it back and they would check it out. The guy I'm speaking to now seems to think that I would be better off with an XCR jacket and that 'these jackets (Paclite) are designed to spend 95% of time in a pack'.
This is why I bought one! Mine has spent most of the time in my pack, which is why it's taken me 4 months to find out it leaks! What I do expect is that the 5% of the time I do need it, it will be waterproof!
So, to get to the point, has anyone with one of these jackets worn it in proper rain and been satisfied with the waterproofness and protection? Could the jacket's reviewers (OM or users) help me out?
Em
