There are some valid points on this thread, but a load of ranting with no intelligence. If you are an expert climber/mountaineer and still need advice on which clothes to buy, you are brain dead. If anything, you should know roughly what you want - and use the sales staff for advice/tips. All shops will have those that know and those that don't. You don't go to waitrose and ask for a recommendation on what brand of toilet paper to buy do you? On a calmer note - I have bought from them, and also 9feet when they were around, and found them all to be fine. The gear was with me in a week. I bought my gear from their discount sections and got some great deals.